Senior Administrator | South London and Maudsley NHS Foundation Trust

We are seeking a Senior Administrator to join our dynamic Mental Health Support Team (MHST) within Croydon CAMHS. This is an exciting opportunity to become part of a multidisciplinary team supporting mental health services in schools across Croydon.

The successful candidate should be highly organised with excellent attention to detail, able to work independently and prioritise competing demands, a confident communicator who can build positive relationships with professionals, families and young people, committed to maintaining confidentiality and delivering excellent customer service and experienced in administrative support within a busy environment.

You'll play a key role in keeping the service running smoothly by; managing referrals and supporting clinical pathways, coordinating appointments, diaries and meetings, producing correspondence and proof-reading documents, taking minutes, responding to queries from professionals, families and young people, assisting with data management and reporting and providing high-quality administrative support to clinicians and the wider team.

The post is primarily based at Christopher Wren House, Croydon CAMHS, with occasional travel to schools and other locations for meetings.

The post is currently being recruited to within the existing service structure. The service may be subject to a future procurement process, and any subsequent changes will be managed in accordance with NHS employment policies and relevant legislation.

a) The post holder will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team.

b) The administrator is often the first point of contact for families/carers and other members of the service user’s network and plays an important role in ensuring a good patient experience and positive image of the service.

c) Due to the focus of the team in working collaboratively with A&E and other crisis teams, the post holder must proactively create and maintain effective working relationships with these partners.

d) Managing the administrative component of the Trust patient database, i.e. inputting referral and patient information, monitoring and updating operational data quality

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.

The MHSTs are a service designed to help meet the mental health needs of children and young people in education settings. They are made up of senior clinicians, CAMHS Practitioners and Education Wellbeing Practitioners (EWPs). They are based across education settings as an additional resource within a whole-system approach to promote resilience and wellbeing, to support earlier intervention, enable appropriate signposting and deliver evidence-based support, care and interventions. The MHSTs is partnered with their education settings to design a bespoke offer, based on a school’s individual needs and works with the mental health services that are already in place, such as counselling, educational psychology, school nurses, pastoral care, educational welfare officers, VCSEs, the local authority, including children’s social care, and NHS Children and Young People Mental Health Services (CYPMHS).

Our MHST currently works with 14 schools across Croydon. The successful candidate will be employed by Croydon CAMHS and will be expected to liaise with CAMHS teams when appropriate.

· To provide a professional and confidential administration service, to include typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post; having access to team members outlook calendars.

· To assist people in a helpful, diplomatic and tactful manner; screening and rerouting calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.

· To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.

· Ability to work in an unpredictable pattern, dealing with frequent interruptions.

· Organise the booking of interpreters and translation of correspondence, where appropriate.

· To arrange appointments and meetings as required.

· Attend meetings including team meetings and produce minutes.

· Order stationery and be responsible for the following up of orders

· To add referrals to the Trust patient database within 24 hours of receipt.

· Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection

See job description in full.

This advert closes on Tuesday 10 Nov 2026