Relief Security Officer

Job objectives and responsibilities

Responsible for maintaining a safe, secure, and welcoming environment for employees, visitors, contractors, and clients across Legal & General's London office.

The role combines security, safety, customer service, and workplace experience, ensuring the protection of people, assets, information, and reputation while delivering a professional service aligned with Legal & General's commitment to a 5-star hospitality experience.

The Security Officer acts as a visible ambassador for Legal & General, providing first-line security support, incident response, visitor assistance, security patrols, and operational support to ensure the smooth running of the workplace.

-To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them

-To be highly visible, always available and the “go to” person for queries

-To be immaculately groomed, approachable, and helpful at all times

-To deliver a 5* hotel concierge style experience at all times

-Conduct internal and external security patrols using Merlin application.

-Provide a visible and professional security presence.

-Monitor visitor and contractor activity.

-Respond to incidents, alarms, and emergencies.

-Support access control and security procedures.

-Maintain accurate reports and records.

-CCTV Monitoring

-Support business continuity and operational resilience activities.

Main duties

Experience

-Operate under a “How Can I Help” mindset

-Deliver a welcoming, professional, and customer-focused service.

-Act as an ambassador for Legal & General and provide a positive first impression to visitors and clients.

-Support employees, visitors, and contractors with queries, directions, and assistance.

-Contribute to a workplace experience aligned with 5-star hospitality standards.

-Build positive relationships with employees, workplace experience teams, facilities teams, and visitors.

-Assist with visitor registration, verification, and access arrangements.

-Provide support for VIP and executive visitors.

-Monitor visitor and contractor activity within designated areas.

-Ensure visitors and contractors comply with site rules and access requirements.

-Liaise with reception teams and hosts to support a seamless visitor experience.

-Respond to access control alarms, door-held-open alarms, and security alerts.

-Conduct access control checks and report security breaches.

-Support the effective operation of Gallagher access control systems.

-Report faults affecting access control, CCTV, alarms, and security infrastructure.

-Assist with investigations involving access control or security incidents.

-Act as a first responder to security, safety, and welfare incidents.

-Respond to medical emergencies, suspicious activity, unauthorised access, and workplace incidents.

-Support fire alarm activations, evacuations, and emergency situations.

-Escalate incidents in accordance with company procedures.

-Ensure all incidents are logged and reported accurately.

-Support events, client functions, and corporate activities.

-Assist with event access control and visitor management.

-Provide a professional security presence during high-profile meetings and events.

-Carry out opening and closing checks where required.

-Remain alert to protest activity and incidents that may affect the business.

-Provide reassurance and support to employees and visitors during periods of disruption.

-Maintain effective communication with Security Supervisors, the Security Manager, Workplace Experience team and Facilities team.

-Report security concerns promptly.

-Support operational coordination during incidents and emergencies.

-Maintain accurate security logs and records.

-Complete incident reports, patrol records, and activity reports.

-Record and report security observations and concerns.

-Support lost property procedures and key management processes when required.

-Ensure security documentation is completed accurately and on time.

-Any reasonable management requests.