Administrative Assistant

To provide effective administrative and clerical support to the

Therapy Service including

Receiving and dealing with telephone calls from a variety of sources. Dealing with general and confidential correspondence. Photocopying, scanning. Assist in maintaining filing using both electronic and paper systems. Extensive use of Careflow electronic patient administration syste To deal with enquiries efficiently and promptly, assessing priority, passing information onto appropriate parties/taking appropriate action. To handle confidential, sensitive or contentious information appropriately, liaising with Manager/staff/other Departments where necessary. To deal with initial complaints sensitively, avoiding escalation where possible. To be aware of and uphold an active approach to Health & Safety within the work place and across the Trust, in order to assist with the creation of a safe environment. To be aware of and comply with the regulations concerning the Data Protection Act and observe standards of patient confidentiality. To participate in the Trusts Appraisal System. To work collaboratively with all therapy Teams.