Southwark Court - Administration

Court Administrative Officer

Location

London

Full Time role Monday to Friday - 9am to 5pm

Temporary ongoing long term role

If you're calm under pressure, enjoy helping people through complex situations, and take pride in getting details right, this is a rewarding opportunity with

Our Client supporting hearings across

Southwark Courts.

What you'll be doing

* Carry out administrative tasks to prepare for, facilitate, and conclude hearing activity

* Check and maintain vacancy details to ensure information is accurate and up to date

* Support users and stakeholders with face-to-face interaction, telephone (incoming and outbound), and correspondence in a range of formats

* Use service scripts and knowledge articles to signpost users to the right support and provide clear, consistent information-especially where needs are complex

* Follow complaints policies and procedures, responding promptly to prevent escalation and updating case information as required

* Maintain operational support by working to standard operating procedures and performance targets

* Handle case files, ensuring accurate data entry, secure information management, and compliance with retention/data loss protocols

* Manage jury service tasks (selection, deferral, reassignment, attendance tracking) and process related expenses and court fees

* Assist with listing and scheduling, supporting urgent matters and adherence to listing policies

* Support enforcement procedures, including financial assessments, assisting fine collection, and producing basic statistical/financial reports

* Contribute to health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What you'll bring

* Strong administration skills with an eye for detail and accuracy

* Confidence communicating clearly and consistently with a wide range of people

* A customer-focused approach, with empathy for users' needs

* The ability to follow policies and procedures while working to operational standards

* Sound judgement and responsiveness-especially in time-sensitive situations

Additional information

* You'll work using HMCTS service scripts/knowledge to guide decisions and signposting

If you're looking for meaningful administrative work with real impact, we'd love to hear from you.

Apply now and take the next step with

Our Client.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.