Digital Navigator

Working hours 38 hours per week with a 1-hour unpaid lunch break each day

Monday -07

00am - 15:30pm

Tuesday -07

00am - 15:30pm

Wedenesday -07

00am - 15:30pm

Thursday -07

00am - 15:30pm

Friday -07

00am - 16:00pm The Digital Navigator is responsible for managing patient requests received through the practices digital services, particularly eConsult. The post holder will review incoming requests, identify the appropriate pathway and ensure they are directed promptly to the correct clinician, team or service. The role requires excellent communication, organisation and IT skills, with the ability to work accurately in a busy environment. Requests requiring clinical assessment or urgent attention must be escalated appropriately. Main Duties and Responsibilities Digital Requests and eConsults Monitor and process incoming eConsults and other digital requests. Direct requests to the appropriate clinician, team or service. Process administrative requests and book appointments where appropriate. Identify and escalate urgent or clinical requests in line with practice procedures. Monitor outstanding requests and ensure appropriate follow-up. Maintain accurate patient records. Patient Communication Contact patients by telephone, text or other approved methods when required. Provide clear information about appointments, services and next steps. Support patients to access the most appropriate service. Deal with patient queries professionally and sensitively. Teamwork and Administration Work closely with clinical and administrative colleagues. Support the management of digital and administrative workflows. Prioritise workload effectively and raise concerns where necessary. Provide wider administrative support to the practice when required. General Responsibilities The post holder will maintain patient confidentiality, comply with information governance requirements and follow all relevant practice policies and procedures. They will complete required training, participate in team meetings and development activities, and contribute to the effective and safe running of the practice.