Senior Customer Service Advisor

This Role

Senior Customer Service Advisor known internally as a "Senior Property Services Advisor"

Fixed Term Positions 12 month period based on a 37.5hr week

Salary Range

£29,025 - £30,553 - Dependent upon experience

Location

Beeston, NG9 1LA - Free parking *subject to availability

The office location is a 10 min walk from Beeston Train Station

Interview Diary Date

2 & 6 November 26 - Start Date 07 December 26

Join Our Team and Shape Your Future!

Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for passionate, driven individuals to join our Customer Contact team.

Why Work With Us?

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Inspiring Work Environment

Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.

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Career Progression

We are committed to helping you grow – through ongoing training, and mentorship.

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Competitive Benefits

Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.

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Meaningful Impact

Your contributions will make a real difference to our customers and our community.

• You'll receive full, comprehensive training to set you up for success.

About the Role

In this role, you'll support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment.

Coverage across core business hours is essential for this role and you’ll need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you're fully trained, you'll have the flexibility to work remotely when based on a 10am–6pm shift.

Who We’re Looking For

• Motivated self-starters with a passion for learning and a can-do attitude
• Team players who thrive in a supportive, fast-paced environment
• Excellent communicators with an innovative approach to problem solving
• Previous experience is valued but not essential – we’re looking for the right mindset and enthusiasm!

Ready to Apply?

If you’re ready to take the next step in your career, we’d love to hear from you! Please complete our application form, attach your CV and a brief cover letter explaining why you’d be a great fit for our team. We look forward to