Band 3- Booking and Request List Scheduler, Outpatients

The successful applicant will coordinate and manage an efficient and comprehensive administrative service including being responsible for: Providing a professional, efficient and effective Outpatient booking service adhering to National & local timeframes. Developing and maintaining professional working relationship with the Outpatient Bookings and Call Centre and reception teams, E-Referrals Manager, Clinic Build team, and the Operational and General Managers for the individual specialties within the Trust. Ensuring that Divisional and Trust level developments are disseminated to team members. Having a thorough understanding of all Booking policies and procedures including the Trust Access Policy and Outpatient SOP and ensuring this level of understanding is shared by all teams members. Ensuring that the data held on the PAS system is accurate, up to date and fit for purpose, applying adjustments to patient pathways where appropriate in line with policy, responding to an undertaking any outcomes of validation and data quality checks. Contacting patients to offer appointments, dealing with patients in a professional manner and ensuring patient confidentiality is maintained at all times. Relaying sensitive information to patients and carers in relation to waiting times for appointments, dealing with aggressive and antagonistic patients in a calm and tactful manner. Dealing with all patient concerns and informal complaints to the service. Supporting the Outpatient Bookings and Request List Manager with any formal complaints received. departments. Managing own workload with minimum supervision. Providing cover for colleagues on Annual leave or sick leave whilst maintaining own duties. Maintaining databases and filing systems in a timely and accurate manner, ensuring that other team members can locate information in your absence. Attending relevant meetings with other departments and completing weekly reports and monthly, ensuring the necessary statistics and information needed is up to date and available on time. Actively contribute to the development of new and more efficient ways of working within the department by reviewing processes that can be improved.