Pharmacy Performance & Governance Officer

Job Advert Pharmacy

Performance & Governance Officer Location

Denmark Hill,

London / Hybrid Working Department

Outpatient Pharmacy Services Contract Type

Permanent Band

Service Delivery D -

KFM Band 5 Salary

£38,000 - £46,900 per annum About the Role KFM is seeking a highly organised and proactive Pharmacy Performance & Governance Officer to support the effective governance, performance management, and continuous improvement of our Outpatient Pharmacy Service. Working closely with the Outpatient Pharmacy Management Team, you will play a key role in coordinating governance processes, monitoring performance standards, supporting quality improvement initiatives, and ensuring compliance across the service. This is an excellent opportunity for an individual with strong analytical, organisational, and stakeholder engagement skills who is looking to develop their career within healthcare governance and performance management. About KFM KFM is a provider of healthcare support services, partnering with healthcare providers to deliver world-class patient care, with all profits and cost savings reinvested into the NHS. KFM provides end-to-end managed services across clinical specialities, including procurement and supply chain services, medical equipment management, technical support, and outpatient pharmacy dispensing services. KFM has an annual turnover of approximately £180 million and employs over 350 colleagues. Key Responsibilities Reporting to the Superintendent Pharmacist, you will: Coordinate governance, performance, and project management processes across the Outpatient Pharmacy service. Monitor and report on Key Performance Indicators (KPIs), Service Level Agreements (SLAs), contractual requirements, and operational performance measures. Produce and maintain performance reports, dashboards, and management information. Coordinate governance meetings, forums, and working groups, including agenda preparation, minute-taking, action tracking, and follow-up. Maintain governance records, risk registers, action logs, and decision logs. Support audits, reviews, and assurance activities. Analyse operational and performance data to identify trends, risks, and opportunities for improvement. Support service developments, business improvement programmes, and operational change initiatives. Produce reports, presentations, briefing papers, and governance documentation for internal and external stakeholders. Provide administrative and coordination support to the Pharmacy Senior Management Team. About You We are looking for someone who can demonstrate: Essential Educated to degree level or equivalent relevant experience. Experience supporting governance, performance management, business support, or operational coordination functions. Experience producing reports, presentations, dashboards, and performance information. Strong organisational and administrative skills with the ability to manage multiple priorities. Experience organising meetings, preparing agendas, taking minutes, and managing actions. Excellent analytical, reporting, and communication skills. Strong stakeholder engagement and relationship-building abilities. Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Teams, and SharePoint. A proactive, solution-focused approach with strong attention to detail. Desirable Experience working within the NHS, healthcare, pharmacy, or another regulated environment. Experience using Power BI, Power Automate, Microsoft Lists, Forms, or similar reporting and automation tools. What We Offer Hybrid working arrangements dependent on business needs. Opportunity to contribute to high-quality patient services. Professional development and career progression opportunities. A collaborative and supportive team environment. The opportunity to make a meaningful impact within a growing and innovative healthcare organisation.

Recruitment Timeline Closing Date

9th

November 2026 Interview Date

13th November 2026 (Face-to-Face) Interested? If you are passionate about governance, performance improvement, and supporting the delivery of high-quality pharmacy services, we would love to hear from you. For further information or an informal discussion, please contact us at kch-tr.kfmrecruitment@nhs.net. KFM is committed to promoting equality, diversity, and inclusion and welcomes applications from all sections of the community.