Intermediate Care Clerical Officer

Communicate effectively and maintain good working relationships with non-clinical and clinical colleagues and all other members of the multi-disciplinary team i.e. GPs, Social Care, and Independent Sector to provide a co-ordinated and efficient patient focused service. Receive and provide information that may require tact or persuasive skills to inform and support work colleagues, clinicians, other departments, patients, and clients as appropriate to the job. Request necessary items, information, or services from other departments. Act as central point for all routine non-clinical enquiries, messages, and communications (verbal and written). Exercise good judgement, tact and discretion when dealing with patient enquiries by providing a basic analysis of needs within the scope of the job and providing nonclinical advice to patients and relatives/carers about admissions and appointments as authorised by the clinical team and team leaders. Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the public and members of the multi-disciplinary team. To refer any clinical enquires to relevant clinical teams and team leaders in a timely manner. Comments and contributes to local administrative and secretarial policies and procedures. Handle complaints in a tactful and courteous manner, in line with organisational policies and procedures. Be responsible for ensuring confidentiality is always maintained in accordance with the Data Protection Act and organisations policies and procedures. Please find full details in attached JD and PS