Business Support Assistant (70000001949)

Job title

Business Support Assistant (70000001949)

Job Category

Social Care Non-Qualified

Location

Flint House, Church Street, Flint, Flintshire, CH6 5BD, Flintshire County Council

Hours per week

37

Salary

£13.70 per hour

Applicants must be competent minute takers, please.

This position is office based at County Offices, Flint. The working pattern is either an 8.30am start or 9.00am start every other day, however flexibility is required.

Principal Accountabilities

1. Receive, assess and resolve or action enquiries, requests for service and complaints either by telephone or in person. Ensure that these are processed at the first point of contact wherever possible, within Corporate Service Standards, before escalating the enquiry for a response.

2. The inputting of timely and accurate data into corporate information systems and service based databases producing reports as and when required.

3. To undertake on a daily basis a full range of document management activities such as electronic records management; scanning, archiving, filing etc.

4. Undertake a range of Microsoft Office tasks in the form of service documents, letters, marketing material, spreadsheets, PowerPoint presentations etc.

5. Contribute to the maintenance of communications on the intranet and internet sites ensuring the information is accurate and up-to-date and identify opportunities for improved electronic access to services such as web e-forms.

6. To organise venues for training courses and other events, booking delegates; update and circulate training information as required.

7. To provide a meetings management service in respect of key statutory meetings for example organising venues, taking minutes and ensuring actions are followed up.

8. To organise and prioritise individual workload, anticipating fundamental day to day problems and as appropriate resolve them on own initiative and/or in direct liaison with their colleagues.

9. To contribute and make recommendations to the development of smarter administrative procedures applying lean techniques to assist with the provision of an effective business support service

10. Process orders and invoices and deal with any associated queries.

11. Ordering, issuing and maintaining stationery stocks and equipment.

Academic/ Professional Qualification

How this will be assessed?

NVQ Level 3 Business Admin

Cerificate

Knowledge and Experience

Ability to relate well to customers in person and on the phone using tact and diplomacy

Ability to establish constructive relationships with service managers

Knowledge of relevant policies / codes of practice & awareness of relevant legislation e.g., data protection

Ability to prioritise and schedule own workload

Work constructively as part of a team in a busy office environment

Able to demonstrate confidentiality

Skills

Sound knowledge of Microsoft Office package

Ability to identify own training & development needs