People Services Assistant

Key Responsibilities 1. People Operations Deliver efficient and accurate People Services administration across the employee lifecycle, including contractual documentation, employment changes, compliance checks and people records. Maintain HR systems and electronic records, ensuring information is accurate, secure and compliant with GDPR and organisational requirements. Produce routine workforce reports, management information and People metrics to support operational and strategic decision-making. Coordinate mandatory compliance processes including right to work, DBS, professional registrations and probation monitoring. Provide a professional, responsive and customer-focused service that builds confidence and trust. 2. Recruitment & Onboarding Coordinate recruitment activity from advert through to appointment, supporting managers to deliver a positive candidate experience. Prepare offer documentation, contracts and pre-employment checks. Coordinate onboarding and induction arrangements, ensuring new colleagues receive a professional and welcoming introduction to Mastercall. Maintain recruitment systems and talent pipelines to support workforce planning. 3. Employee Relations Support Provide administrative support for employee relations processes, including arranging meetings, preparing documentation and maintaining confidential records. Attend formal meetings where required to produce accurate notes and records of discussions and outcomes. Support the People Leads in monitoring casework, action plans and key deadlines. Assist with policy reviews, consultation exercises and organisational change activities. 4. Systems, Digital & Continuous Improvement Act as a super user for People systems, supporting colleagues to maximise digital functionality and improve user experience. Identify opportunities to automate routine administrative processes using digital technology and AI-enabled solutions. Support implementation of new systems, processes and technology improvements across the People Services function. Contribute ideas that improve efficiency, customer service and organisational effectiveness. 5. Project & Team Support Provide project coordination and administrative support across People & OD initiatives. Coordinate meetings, prepare agendas, collate papers, take accurate notes and monitor actions arising from People & OD meetings and projects. Provide professional administrative and organisational support to the People Services Manager and Director of People & OD, including diary coordination, meeting administration, document preparation and support with day-to-day operational priorities.