Operational Support officer

Administrative Officer (AO) - Operational Support

Location

London (E14 2BE)

A

dditional information

* Office-based role, Monday to Friday, 37 hours per week

* Some travel may be required on an ad hoc basis to support other local offices

pay :£13.36ph

If you enjoy varied administrative work, taking pride in getting things "right first time", and supporting people who need clear guidance, this role could be a great fit. Our Client is hiring an AO to help keep the courts and tribunals running smoothly-supporting case progression, providing front-of-house help, and keeping documentation and records accurate.

What you'll be doing

* Preparing papers, files, and documentation for court, tribunals, hearings and meetings

* Producing court/tribunal documents, including standard letters, correspondence, minutes, notes, reports and submissions (following guidelines)

* Managing key admin tasks such as photocopying, filing, post opening and dispatch

* Creating, updating and inputting records on an in-house computer system, ensuring accuracy and currency

* Booking and organising meeting rooms, preparing agendas, joining instructions and handouts

* Supporting operational delivery tasks such as clerking hearings and helping ensure papers and materials are up to date

* Handling counter enquiries face to face, plus written and telephone enquiries

* Contacting relevant parties to schedule and serve court documents (including using chip and pin where required)

* Assisting with processing casework admin such as court orders, claims, fines and fees and accurate court results

* Carrying out checking and verification against criteria and procedures, including cross-checking colleagues' work where needed

* Assisting with basic statistical reporting and straightforward financial/admin processing when required

* Delivering helpful, prompt, polite customer service to the public, court/tribunal users and internal stakeholders

* Working flexibly within the team, including ad hoc support at other local offices when required

What you'll bring

* Strong administration skills and an organised approach to managing multiple tasks and deadlines

* Excellent customer service mindset-clear, courteous communication and a focus on doing things correctly the first time

* Confidence using processes and guidelines, with the ability to use discretion and initiative to keep work improving

* Accuracy and attention to detail when preparing documents, updating records and checking information

* A team-oriented attitude, with the ability to problem-solve and contribute to continuous improvement activities

* Professional communication skills when dealing with the public and court/tribunal stakeholders

Ready to bring your admin skills and customer focus to a role that keeps essential services moving? Apply now and join a team where your work truly matters.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.