Outpatient Pharmacy Assistant

Trust responsibilities

To be part of the Pharmacy team and work to enable the objectives of the Pharmacy and the Trust to be achieved.

Professional responsibilities

To be accountable for providing a high standard of service provision and customer service.

Clinical practice

To respond to common clinical conditions and minor ailments described by patients using the WWHAM mnemonic, recommending suitable over-the-counter (OTC) products and providing advice on their correct use. This will include consideration of danger symptoms and referring to the Responsible Pharmacist (RP) or other healthcare professionals and providing information on non-drug management of the condition to avoid recurrence.

Staff training & development

To train and supervise other pharmacy staff working in the reception area including Pre-Registration Technicians and Trainee Pharmacists.

Operational responsibilities

To serve patients and staff politely and efficiently, responding to their needs and referring to the RP or Outpatient Pharmacy technician appropriately.

Medicines Management

To be responsible for the replenishment of stock and consumables in the outpatient pharmacy to include frequent transportation from the main pharmacy and storing in the outpatient pharmacy. Please refer to the Job Description for further details.