Head of Nursing - Urgent and Emergency Care

The postholder will provide senior professional nursing leadership across Urgent and Emergency Care services, working in partnership with the General Manager, Clinical Director, Heads of Service, Matrons and multidisciplinary teams to ensure the delivery of safe, effective and high-quality patient care.

Key responsibilities will include

Provide visible, credible and compassionate nursing leadership across Urgent and Emergency Care services, promoting high professional standards and a positive culture for patients and staff. Lead and support the delivery of quality, safety and clinical governance priorities, including patient experience, complaints, risk management, infection prevention and control and compliance with Trust and regulatory standards. Work with the General Manager and Clinical Director to deliver key operational and performance objectives, developing and monitoring improvement and corrective action plans where required. Use performance, quality and workforce data to identify areas for improvement, inform decision-making and ensure actions deliver measurable and sustainable outcomes. Lead and support service improvement, transformation and redesign, working collaboratively with clinical and operational teams to identify opportunities to improve patient care, flow, efficiency and experience. Support the development of business cases, capital schemes and other service developments within the Directorate. Ensure national guidance and Trust policies relevant to patient care and service delivery are effectively implemented and embedded across services. Lead and support the nursing workforce agenda, including recruitment and retention, workforce planning, induction, appraisal, education, training, professional development and succession planning. Coach, motivate and develop teams, promoting engagement, accountability and continuous improvement while creating opportunities for staff to develop and progress. Work collaboratively across professional and organisational boundaries, developing strong relationships with internal and external stakeholders and representing Urgent and Emergency Care at relevant meetings and forums. Contribute to the effective management of Directorate resources and budgets, working with operational colleagues to understand financial performance, identify efficiencies and ensure resources are used effectively. Support annual business planning and the delivery of financial, workforce, quality and performance objectives. Ensure patient and staff feedback, including complaints, compliments and other patient experience information, informs service planning and improvement. Communicate complex and sensitive information effectively, ensuring appropriate escalation and keeping senior leaders informed of significant professional, operational and patient care matters. Provide professional advice and leadership during periods of operational pressure and support effective management of risk and service pressures. Deputise for the General Manager as required and contribute fully to the collective leadership of the Directorate.