Care Navigator / Reception / Administration

The candidate should have excellent customer service skills and deal with patients in a professional and friendly manner. You must have the ability to work as part of a team in a fast-paced environment and remain calm under pressure. You will provide a confident professional service to all patients and their careers, whilst supporting them throughout their pathway of care. You must always adhere to our Policies and Procedures. Excellent IT and communication skills are required. In-house training will be provided for the usage of our systems. It is essential that applicants are flexible where necessary between 8:00 am - 6:30 pm to cover holiday/absence. Duties include working on a busy reception desk, answering telephones booking appointments and dealing with queries from patients and other healthcare providers, including care navigation, Emis Web, DOCMAN10, repeat prescriptions, referrals and other additional ad hoc duties. You will be a team player and will be able to work in a fast-paced environment where you will have to multi-task. Ideally, we are looking for someone with previous GP reception/admin experience but will also consider candidates from similar backgrounds.

Pre-Employment Checks

You will be required to undertake a DBS check. Provide 2 references.

Working Schedule

Monday to Friday 08.00am - 6:30pm

Job Types Available

Full-time, Part-time,

Permanent Company Benefits

Company events Company pension On-site parking Employee of the month and Reception

Spin The Wheel Nominee Pay

£12.71 Per Hour / Dependable on Experience.

Holiday allowance

4 Weeks Pro Rata Additional 1 day leave for each year after, up to a maximum of 3. 1 Day paid leave for your birthday. Holidays are worked out in Hours to allow flexibility.

Training

Successful applicants will undertake extensive training on our systems, protocols and policies. You will have a training matrix, and training will be adapted to suite the employees needs and requirements. All staff undertake online training annually for GDPR, Health and Safety, DOLS, Iris, First Aid, Hand Washing, Fire Prevention, Discrimination and Equality, Safeguarding and more. In addition to the above, we also complete face to face CPR training, Fire Safety, DSE Assessments and other additional training as and when required.

Work Location

In person - Monton Medical Centre, Canal Side, Eccles, Manchester, M30 8AR.

Practice Facilities

Car Parking, Kitchen with appliances and lunch table, meeting room, accessible toilets, hearing loops, lift.

In the area

In the locality you can find many places for lunch breaks and refreshments if needed, If you prefer an active lunch break, there is a lovely area for walks and jogging or benches to relax and unwind. If you are into your wildlife, we have a surrounding canal with ample of Swans and other fluffy visitors, along with a woodlands area across the road.