Scheduler

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire, and surrounding areas. We also recruit for Social Care and Public Sector roles.

We are currently recruiting for a Scheduler for our client based in Croydon.

Responsibilities for Scheduler

• Schedule and coordinate responsive repairs, maintenance and planned works.

• Allocate jobs to contractors and maintenance operatives based on availability, location, skills and priority.

• Manage and update appointments, ensuring works are scheduled within agreed timescales and service standards.

• Liaise with tenants to arrange suitable appointments and provide updates on repairs.

• Communicate regularly with contractors, operatives and internal teams regarding outstanding and completed works.

• Monitor repair requests and follow up on overdue or incomplete jobs.

• Deal professionally with customer queries and complaints, providing accurate information and appropriate solutions.

• Maintain accurate records of repairs, appointments and contractor activity using relevant housing or repairs management systems.

• Prioritise emergency, urgent and routine repairs appropriately.

• Ensure tenants are kept informed of any changes or delays to scheduled works.

• Support the effective delivery of a high-quality, customer-focused repairs service.

• Work collaboratively with colleagues across housing, property and maintenance teams.