About this role

Job Ref

AM15899

Branch

The Caledonian Edinburgh

Location

The Caledonian, Edinburgh

Salary/Benefits

Competitive Salary

Contract type

Permanent

Hours

Full Time

Shift pattern

Variation of Shifts, Including Weekends

Hours per week

40 Hours Per Week

Posted date

21/10/2026

Closing date

21/11/2026

At The Caledonian Edinburgh, Front Office teams deliver polished, personalised service that defines the guest experience. We are seeking a

Front of House Manager to lead daily operations and inspire exceptional service from arrival to departure.

The Person

An experienced Front Office leader with luxury hospitality expertise
Guest-focused, composed and confident in decision-making
Strong people manager with coaching and performance leadership skills
Organised, commercially aware and operationally confident
Adaptable and resilient in a dynamic hotel environment

The Role

Lead Front Office operations in line with luxury service standards
Support strategic objectives and act as senior cover when required
Drive guest satisfaction, team engagement and operational excellence
Ensure smooth arrivals, departures and occupancy performance
Champion brand standards and service culture

Key Responsibilities

Supervise Front Office teams and daily shift execution
Manage room allocation, occupancy and overbooking levels
Resolve guest feedback proactively and professionally
Coach, develop and support team performance and succession
Ensure financial accuracy, security and policy compliance

The Benefits

Competitive Salary+ Bonus
Free and healthy meals when on duty.
50% off our Food & Beverage Venues – The Court & Caley Bar
Discounted use of Leisure Facilities
Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships – T&Cs apply
28 Days of Annual Leave, increasing with long service
Pension enrolment
We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

Why Join Us

At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.

Begin your journey with one of Edinburgh’s most iconic hotels.

Front Of House Manager

Key information