Specialist Maternity Support Worker (Complex Needs and Safeguarding)

Develop positive therapeutic relationships with families, including those experiencing distressing or emotionally challenging circumstances. Work collaboratively with maternity, safeguarding, public health and community teams to ensure coordinated support and safe care planning. Attend and contribute to relevant multidisciplinary and multi-agency meetings as required. Respond appropriately to safeguarding concerns, seeking advice and escalating concerns to registered professionals in line with Trust policy. Support staff and service users with information, guidance and signposting regarding safeguarding and early help pathways. Handle telephone enquiries, recognising situations that require escalation to midwifery staff. Maintain confidentiality, professional boundaries and high standards of integrity at all times. Demonstrate respect for diversity, individual choice and cultural differences, delivering person-centred care. Contribute to the delivery of trauma-informed care that promotes safety, trust and empowerment. Recognise and escalate safeguarding concerns in accordance with local and national safeguarding procedures. Participate in safeguarding supervision and reflective practice. Support women presenting with complex social circumstances within hospital settings and facilitate access to appropriate services. Assist service users to engage with maternity services, including attendance at appointments and familiarisation visits to hospital environments. Support the development of personalised care plans, birth plans and hospital passports. Take appropriate action during emergencies, including summoning emergency services and supporting clinical staff when required.