Divisional Director of Operations

The Divisional Director of Operations is the senior operational leader for the IMST Division and is accountable for the safe, effective and efficient delivery of all divisional services within budget, for an agreed level of activity and to the expected standard of quality. The role reports to the Divisional Director and is accountable to the Chief Delivery Officer. The division includes cardiology, heart failure, respiratory, diabetes and endocrinology, renal, rheumatology, haematology, therapies and the medical wards, together with gastroenterology, hepatology, endoscopy, the Rapid Diagnostic Centre, neurology, stroke, dermatology, HIV and sexual health, microbiology, and the Site Management, Transfer of Care and Complex Discharge Teams. Service delivery and performance Lead, with the Divisional Director, the development and delivery of the divisional strategy and annual business plan. Be accountable for divisional performance against national access standards and the NHS Oversight Framework, through a structured performance review cycle. Ensure effective management of elective and diagnostic waiting lists, capacity and demand planning and validation. Ensure optimal patient flow through timely admission and safe, timely discharge, reducing length of stay and avoidable delays. Quality and governance Ensure robust clinical governance, incident and complaints management, and the identification and mitigation of risk. Lead service redesign and quality improvement, involving patients and carers in pathway design. Work with Royal Free London Group Clinical Practice Groups to implement group pathways locally. Finance Be accountable, with the Divisional Director, for the divisional income and expenditure position. Lead the divisional Financial Improvement Programme and productivity plans, including the reduction of premium staffing spend. Lead business cases, capital planning and activity and income planning. Leadership and people Lead, motivate and develop the divisional management team, building operational capability and succession. Oversee workforce planning, vacancy control, recruitment and rostering with the HR Business Partner. Foster an open, inclusive and compassionate culture and work in partnership with staff side colleagues. Partnership and resilience Represent the division with the North Central London Integrated Care Board, local authorities, primary and community care and other partners. Lead the division's emergency preparedness, resilience and response and business continuity arrangements. Take part in the senior manager on call rota. Please refer to the attached job description and person specification for full details of the role and the essential and desirable criteria.