Workplace Experience Coordinator

Workplace Experience Coordinator

Contract

Government

Location

Peterborough, PE2 8YY

Hours of work

40

Contract Type

Permanent

We are seeking a Workplace Experience Coordinator to join ISS at Quay House, Peterborough, supporting the Government Property Agency contract. You will play a key role in delivering exceptional workplace experiences, acting as an ambassador for both ISS and the customer while ensuring a welcoming and professional environment for all stakeholders.

Job Description

We are looking for a customer-focused individual with excellent communication and organisational skills who can build strong relationships, support workplace initiatives, and contribute to a positive site experience. This is an opportunity to join a team committed to creating engaging workplaces that enhance wellbeing, productivity, and service excellence.

Key Responsibilities

Deliver outstanding customer service and workplace experiences for clients, visitors and colleagues.

Act as the main point of contact for customer requests and enquiries.

Manage telephone enquiries, room bookings and meeting room set-up requirements.

Support the onsite management team with high-profile events and workplace initiatives.

Build strong relationships with customers and identify opportunities to enhance their experience.

Conduct building tours, identifying and reporting any faults or concerns.

Provide support to reception services and collaborate with operational teams across the site.

Promote a positive team culture and support site safety and evacuation procedures where required.