About this role

Operations Manager

Covering a portfolio of retail and corporate clients throughout the Sussex region.

Job objectives and responsibilities

-Operational contract compliance in line with the KPI's, AI's and SOP

-Development and maintenance of customer / staff relationships

-Compliance to all business processes and improvement

-Ensuring best service for the customer

-HR accountability

-P&L control

-Duty Manager responsibilities on rotation

-Utilising company support functions where appropriate and required

Main duties

-Adherence to Agreed Procedures, BCP and ERP

-Act as the direct point of contact for the client in the absence of the Security Manager or Deputy Security Manager

-Control of site operational team including scheduling shfts and ensuring full coverage

-HR people management experience

-Ensuring all contractual and additional work are fully staffed with the correct trained personnel.

-Supporting the Regional Management Team.

-Ensuring compliance to Mitie health and safety policy

-Liaison with external authorities

Person Specification

-Previous management experience in region of contract value of £3M minimum

-Ability to demonstrate good communication skills, both verbally and electronically

-Ability to manage, develop, support and coach

-Excellent PC skills

-Highly motivated and determined

-Approachable and engaging at all levels

Operations Manager