GP Practice Receptionist

Meltham Group Practice are looking for a friendly, professional, and highly motivated individual looking for a rewarding role in a supportive healthcare environment. We are a forward-thinking and friendly GP practice seeking a dedicated Receptionist/Administration team member to be the first point of contact for our patients and visitors. This is a fantastic opportunity to join our well-established, patient-focused team. You will play a crucial role in helping patients access the most appropriate services while supporting the smooth day-to-day running of the practice. About the Role As a key member of our reception team, you will provide a high-quality, professional reception and administrative service. You will be the welcoming face and voice of the practice, ensuring every patient feels valued and supported.

Your main duties will include

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Patient & Visitor Care

Greet patients warmly, manage arrivals, and respond to enquiries both face-to-face and over the phone with a professional and courteous manner. -

Care Navigation

Help patients navigate our services, directing them to the most appropriate healthcare professional or appointment pathway in line with practice procedures. -

Appointment Management

Book routine and same-day appointments using our clinical system (SystmOne), ensuring the appointment system runs efficiently. -

Telephone Support

Answer calls promptly, record accurate messages, and liaise effectively with the On Call doctor and other clinical staff. -

Administrative Support

Process repeat prescription and home visit requests, scan and code correspondence into patient records, and provide general clerical support to the wider practice team. -

Reception Desk Management

Maintain a tidy, organised, and welcoming reception area, and help ensure the smooth flow of patients.