Senior Client Account Manager

Are you a commercially driven relationship builder with a passion for customer engagement, digital innovation and business growth? Join us as

Senior Client Account Manager and help shape the future of *shopt, CPM's retailer engagement platform.

You will lead key client relationships, deliver strategic solutions and identify opportunities to grow partnerships, revenue and performance.

This Senior Client Account Manager role offers

up to £54k DOE, car allowance, Performance bonus, private medical insurance, generous pension and holiday allowance + excellent career development opportunities!

Ideal Location

Stokenchurch, United Kingdom, HP14

The Role

As Senior Client Account Manager, you will manage a portfolio of key *shopt clients, acting as a trusted strategic partner. You'll use data, insight and commercial expertise to strengthen relationships, improve performance and identify opportunities for growth.

Key Responsibilities

• Manage and develop key client relationships, understanding their commercial priorities and objectives
• Lead client programmes, ensuring excellent delivery and service
• Use data, insights and Power BI to develop recommendations and improve performance
• Identify opportunities to grow accounts, expand programmes and introduce new solutions
• Develop commercial proposals and support revenue growth
• Present ideas and recommendations confidently to senior stakeholders
• Provide guidance and mentoring to colleagues
• Manage budgets, forecasts and commercial performance
• Collaborate with internal teams to deliver innovative solutions and improve ways of working

What We're Looking For

• Proven experience in client account management, sales or a commercial role
• Experience managing complex client relationships, ideally within FMCG, retail, shopper marketing or digital
• Strong commercial acumen and the ability to identify growth opportunities
• Excellent analytical skills, with the ability to turn data into actionable insights
• Strong communication, presentation and stakeholder management skills
• Experience managing budgets, forecasts and multiple priorities
• A proactive, solutions-focused approach with the confidence to work independently
• Experience mentoring or supporting colleagues
• A passion for digital solutions, innovation and continuous improvement

Experience in the Convenience channel, working with blue-chip manufacturers or using app-based digital platforms would be advantageous.

We recognise that people are the key to our success. That is why we place great emphasis on providing exceptional rewards and fostering excellent career development opportunities.

What's in It for You?

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Salary

Up to £54k per annum, dependent on experience

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Car Allowance

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Bonus

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Hybrid Working

Three days per week in the office

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Pension Plan

Company pension

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Private Medical Insurance

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Generous Holiday

26 days plus bank holidays, increasing by one day per year up to 31 days

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Flexible Benefits

Options to suit your needs

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Career Development

The opportunity to influence strategic client relationships and contribute to the growth of an evolving digital platform

CPM has achieved the Investors in People Gold award and places great importance on the training and development of our people.

Why Work for Us

At CPM, we are proud to foster an inclusive working environment that celebrates the unique perspectives and skills of every individual.

We work collaboratively, sharing and celebrating great ideas and achievements. We believe diversity brings new thinking, driving innovation and helping us create a culture of equity and belonging.