Service Designer - Product, Figma, UX, AI, Insurance

Service Designer - Product, Design Systems, Figma, UX, AI, Insurance

Up to £600 per day (Inside IR35)

Manchester - Hybrid (2 days per week onsite)

My client is urgently looking to hire a Service Designer with expertise in Figma, Product, Design Systems, UX and experience of working in heavily regulated, large, complex organisations (preferably Insurance / Financial Services / Healthcare). Working knowledge of AI would be a huge plus.

Key Requirements

• Proven experience as a Service Designer within the Product space, with expertise in Design Systems
• Previous experience in heavily regulated, large, complex organisations (preferably Insurance / Financial Services / Healthcare)
• Expertise in Figma (ability to build and maintain reusable UI components in Figma, understanding of code connectors, component-based design, build and test prototypes and ensure all code bases and design work together)
• Strong UX skills
• Ability to map end-to-end journeys as well as map out solutions to gaps in service
• Ability to facilitate cross-functional discussions through appropriate workshop frameworks, including problem-framing, journey mapping and process mapping, bringing evidence of customer journey maps and service blueprints
• Ability to drive coherence, accessibility and scalability, ensuring designs are accessible and responsive
• Work closely with Product Designers and Engineers, bridging the gap between Engineering and Design whilst testing and validating component behaviour
• Customer focused mindset
• Capability to provide support documentation and governance
• Experience of gathering feedback and improving the design system over time
• Excellent communication skills, with ability to confidently converse with technical and non-technical audiences
• Working knowledge of Scaled Agile Frameworks (SAFe)
• Flexible approach towards hybrid working

Nice to have

• Immediate availability
• Demonstrable experience with AI tooling
• Experience with Zeroheight (or similar documentation tools)
• Understanding of Front-End Development principles (HTML / CSS / Javascript)

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