Revenue and Benefits Officer

Location

Norwich |

Contract

Full Time, Temporary

Your new company

Are you an experienced administrator or customer service professional looking to develop your career within Local Government? I am recruiting a Revenues & Benefits Officer to join a busy and customer-focused team, playing a key role in the administration of Council Tax, Housing Benefit and Council Tax Reduction schemes.

Your new role

As a Revenues & Benefits Officer, you will be responsible for delivering an efficient and effective service to residents, ensuring Council Tax liabilities and benefit claims are processed accurately and in line with current legislation. You will work closely with customers, colleagues and external agencies to provide support, resolve queries and maximise revenue collection.

Key responsibilities include

• Administering Council Tax accounts, including discounts, exemptions and reductions.
• Assessing Housing Benefit and Council Tax Reduction claims.
• Managing changes in circumstances and maintaining accurate customer records.
• Negotiating payment arrangements and supporting debt recovery processes.
• Responding to customer enquiries by telephone, email and written correspondence.
• Investigating appeals, reviews and complaints.
• Identifying potential fraud and referring cases where appropriate.
• Working collaboratively to achieve service targets and deliver excellent customer service

What you'll need to succeed

We are looking for an organised and customer-focused individual with strong attention to detail and excellent communication skills.

You will ideally have

• Experience within customer service and office administration.
• Knowledge of Council Tax, Housing Benefit or welfare benefits legislation, or the ability to quickly learn complex regulations.
• Strong numerical and analytical skills.
• Excellent IT skills and confidence using multiple systems.
• The ability to manage a varied workload and meet deadlines.
• A proactive and professional approach to problem-solving.
• GCSEs (or equivalent) in English and Maths, or relevant customer service qualifications.
• Northgate / NEC experience.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Grace Simms on 01603 760141 or email your CV

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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