Admissions and School Liaison Coordinator

What skills and experience we're looking for

re you passionate about delivering excellent customer service and helping young people take the next step in their educational journey?

City College Norwich is seeking an enthusiastic, organised and proactive Admissions and School Liaison Coordinator to play a key role in supporting prospective students from their first enquiry through to enrolment. This is an exciting opportunity for a customer-focused professional who enjoys building relationships, managing processes and contributing to student recruitment success.

About the Role

As an Admissions and School Liaison Coordinator, you will coordinate admissions activities and support school engagement initiatives across the College. Working closely with prospective students, parents/carers, partner schools and internal colleagues, you will ensure a seamless and positive experience throughout the recruitment and admissions cycle.

You will be responsible for managing applications, interviews, offers and enrolment processes while maintaining accurate student records and admissions data. The role also involves supporting recruitment events, school visits, presentations and engagement activities that encourage applications and support enrolment targets.

As an ambassador for City College Norwich, you will develop strong relationships with schools, careers professionals and other external stakeholders, helping to promote the wide range of opportunities available to our students.

What We're Looking For

Essential

• Qualified to at least Level 3 (A-Level equivalent).
• Experience in an administrative role delivering excellent customer service.
• Experience working with complex databases and information systems.
• Ability to work effectively within a fast-paced environment and meet deadlines.
• Strong organisational skills and attention to detail.
• Advanced Microsoft Office skills, including Outlook, Teams, Word and Excel.
• Excellent communication skills with the confidence to deliver presentations to groups.
• Ability to work independently while contributing positively to a team environment.
• Full UK driving licence and access to business insurance.
• Flexibility to undertake occasional evening and weekend work

Why Join City College Norwich?

At City College Norwich, you'll join a supportive and collaborative team dedicated to transforming lives through education. You'll have the opportunity to make a real impact on students' futures while developing your own skills and career within one of the region's leading educational institutions.

What the college offers its staff

Pension Schemes

Support Staff - Local Government Pension Scheme (LGPS) 19.8% Employer Contribution

Annual Leave Allowance

Support staff 26 days plus bank holidays increasing annually to 31 days and 32 days after 10 years.

College Rewards - A reward scheme providing discounts and/or cashback for purchases from a wide selection of retailers (in store and online)

Company Paid Health Plan - Reimbursement of healthcare costs (up to limits depending on membership level), access to counselling services and 24 hour a day advice

Eye Care Vouchers for VDU eye tests

Specsavers vouchers provided in advance of the appointment covering the eye test cost and discounts on a selected range of glasses

Cycle Solutions Cycle-to-Work Scheme

In association with Cycle Solutions, this scheme allows you to hire a bike via salary sacrifice. The full cost of the bike will be split across 18 months and deducted from your gross salary.

Discounts and promotions for

Solutions Gym, Solutions Spa, Solutions Hair Salon and Debut Restaurant at City College Norwich

Travel - Discounted, bus, rail and park and ride tickets

On site nursery at City College Norwich

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.