ERoster Assistant

Provide accurate and efficient administrative support to the Workforce Information Team in maintaining workforce information systems to enable accurate workforce reporting across the Trust. Provide first-line guidance and support for system users, escalating issues to the Workforce Analyst or E Roster Adviser or or Workforce Information Manager as appropriate. Provide basic HR advice on people related policies and practices. Take direction from other members of the Workforce Information team relating to the maintenance, support and development of the system. Provide general administrative support to the People Services team, and for workforce information related meetings and forums, as directed. Liaise with IT, Payroll and People Services to ensure data cleansing and system alignment to realise maximum efficiency of the system. Develop and maintain a wide-ranging knowledge of the workforce information systems. Escalate to the Workforce Analyst, ERoster Adviser or Workforce Information Manager where system guidelines are not being applied correctly or in line with Trust procedure. Ensure the Trusts Information Governance policy and Data Protection Act are strictly followed when managing sensitive information. Liaise directly with senior managers, as well as software providers to resolve system issues in a timely manner to ensure there is a comprehensive and coordinated approach to resolution. Manage own workload on a daily basis within the constraints of a help desk environment, referring to the Workforce Analyst, ERoster Adviser or Workforce Information Manager as necessary.