Bank Phlebotomist - Oldham Blood Service

Communicate effectively with patients, carers and multi-disciplinary teams, providing clear explanations and reassurance before, during and after procedures. Perform venepuncture procedures in accordance with policies, national guidance and professional standards. Recognise when venepuncture attempts should be discontinued and seek assistance from an appropriately qualified healthcare professional. Correctly identify patients using approved identification procedures. Collect blood samples using appropriate techniques and equipment. Label samples accurately and ensure all relevant documentation is completed. Verify test requests and ensure samples are collected in accordance with laboratory requirements and test protocols. Ensure specimens are stored and transported in line with laboratory requirements. Recognise and respond appropriately to patients who may present with anxiety, challenging behaviour, communication difficulties, learning disabilities or cognitive impairment. Monitor patients during and following blood collection, responding appropriately to adverse reactions such as fainting or bleeding. Ensure patient dignity, privacy and comfort maintained throughout the procedure Escalate any clinical concerns to an appropriate healthcare professional. Maintain infection prevention and control standards at all times. Adhere to health and safety procedures, including the safe disposal of sharps and clinical waste. Escalate safeguarding, welfare or clinical concerns in accordance with organisational policies. Maintain own clinical competence and work within the limits of training and delegated authority. Undertake lone working in accordance with organisational policies and risk assessments. Travel independently between clinic locations and patients' homes as required. Maintain awareness of personal safety procedures when undertaking community visits. Provide a courteous, professional and compassionate service to patients and carers. Accurately record patient attendance and completed procedures using electronic EMIS system. Report specimen collection issues, incidents or failures in accordance with organisational procedures. Maintain accurate stock records and report shortages of clinical supplies. Comply with all policies, including safeguarding, information governance and confidentiality requirements. Participate in mandatory training and competency assessments. Report incidents, near misses and complaints through appropriate reporting systems. Provide cover across multiple locations and clinic settings according to service needs. Work flexibly across clinic, community and domiciliary settings, including evenings, weekends and bank holidays where service needs require. Support additional clinics during periods of increased demand. Participate in quality improvement initiatives and support audits relating to specimen collection and service delivery. Assist in maintaining clinical equipment and report faults promptly. Contribute to maintaining a clean, safe and organised clinical environment. Attend team meetings and participate in service developments where required. Work in accordance with equality, diversity and inclusion principles, treating all individuals with dignity and respect. Other duties Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.