Digital Support Services Manager

At TEWV, Digital Support Services plays a key role in helping colleagues get the best from technology, supporting digital transformation, service improvement and workforce development across the Trust. We are a collaborative, supportive and ambitious team that values curiosity, continuous learning and practical problem solving. We take pride in building strong relationships with colleagues and delivering work that makes a meaningful difference to staff, services and the people who use them. We invest in our people, encourage innovation and provide opportunities to develop skills across business analysis, digital learning, Microsoft 365, change management and service improvement. You'll join a team that combines high standards with a supportive and flexible approach to work, where ideas are welcomed, expertise is valued and colleagues are encouraged to grow and succeed. Applicants, please note that our Trust will support staff to work from home for up to 60% of their working week. There will be an expectation to work with the team onsite at our base at Flatts Lane Centre, Middlesbrough on a weekly basis, as well as frequent travel to customer sites for face-to-face meetings and workshops as required. Interviews will be held in person at Flatts Lane Centre, Middlesbrough. As Digital Support Services Manager, you will: Lead and develop the Trust's Business Analysis and Digital Learning functions. Provide leadership and direction for digital adoption, service improvement and change initiatives across the organisation. Work with clinical, operational and corporate services to understand needs, shape solutions and support successful delivery of digital change. Oversee business analysis, requirements management, process improvement and benefits realisation activities. Ensure digital services are supported by effective learning, guidance and adoption approaches that help colleagues get the best from technology. Lead and develop specialist teams, supporting professional growth and high-quality delivery. Build strong relationships with stakeholders across the Trust and provide expert advice to support decision-making. Contribute to the Trust's Digital & Data strategy by identifying opportunities to improve services, productivity and user experience. Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010. Please refer to the full Job Description and Person Specification for a comprehensive outline of the role and responsibilities. This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.