Office Administrator

Knightsbridge Immigration Ltd is an immigration advisory practice focused on delivering clear, professional and carefully managed immigration services to individuals, families and businesses.

The quality of our client experience is central to the way we work. From the first telephone call or visit to our office through to the conclusion of a matter, we want clients to feel welcomed, informed, respected and professionally supported.

We are looking for an **Office Administrator – Client Experience & Front of House** to become a central part of that experience.

## The Role

This is a front-of-house, client service and administrative support position.

You will often be the first person a client speaks to or meets when contacting Knightsbridge Immigration. You will therefore play an important role in creating a professional, welcoming and reassuring experience.

The role combines

• Front desk and reception management
• Client care and customer service
• Telephone and enquiry handling
• Appointment coordination
• Administrative support
• Caseworker support
• Client Care Team support
• Document and correspondence management
• Office organisation

This is not an immigration adviser position. You will not be expected to provide immigration advice. Your role is to make sure clients are looked after properly, information reaches the correct team member, administrative processes run smoothly and caseworkers are supported effectively.