Quality Control Agent / Customer Service Representative

Park Direct UK Ltd is looking for a proactive, organised and detail-oriented Quality Control Agent / Customer Service Representative to join our busy team in Iver.

The successful candidate will be responsible for handling customer enquiries via telephone and email, reviewing photographic evidence, managing parking permits, maintaining accurate records and supporting daily administrative operations. The role requires excellent communication skills, strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.

Key Requirements

Minimum 2 years' administrative experience in a busy office environment.

Excellent written and verbal communication skills.

Strong organisational skills and attention to detail.

Confident handling customer enquiries and resolving issues professionally.

Good computer literacy and willingness to learn new systems.

Ability to work independently and as part of a team.

Previous customer service or quality control experience is desirable.

Benefits

Company pension, free on-site parking, casual dress, company events and referral programme.

Important

This is a strictly office-based position with no remote or hybrid working options. Candidates must be able to commute reliably to Iver. A driving licence and access to a vehicle are advisable due to the office location.

Recruitment Process

Initial video interview via Indeed, followed by an in-person interview for shortlisted candidates.

If you are reliable, motivated and looking for a long-term opportunity within a growing company, we welcome your application.