23565 - Team Leader

Proud to serve. Proud to keep justice going.

Our Team Leaders play a critical role in helping deliver justice and this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About your role

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition.

You will be based at Lincoln County Court, 360 High Street, Lincoln, LN5 7PS. The successful candidate will also be expected to cover Lincoln Magistrates’ Court and Boston Courthouse. Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate them to succeed; creating a sense of purpose, recognising successes and managing performance to deliver results and achieve business outcomes.

Please refer to the role profile attachment to understand more about this key leadership position.

Essential knowledge, skills and experience

• Ability to lead and develop others to have the skills, confidence and experience to thrive in their role.

• Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.

• Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.

• Able to manage difficult and challenging situations and resolve problems swiftly and professionally.

• Confident in analysing data to make informed decisions to improve and maintain performance.

• Ability to use IT and learn new systems.

In addition, the Team Leader will take on the accommodation liaison officer role which will include the below additional responsibilities.

• Keep colleagues (including the Judiciary and other occupiers) at site informed on building related issues, such as upcoming works, visits, escalations, complaints and project works.

• Work with the HMCTS Facilities Management Team to ensure that outstanding issues are escalated promptly and appropriately.

• Ensure that all minor works are logged with the FM and Security Helpdesk in a timely fashion, using the online tools where possible.

• Monitor the impact and effect of problems and issues to site operations, raising accordingly and attending Facilities Management meetings where appropriate.

• Carry out Health and Safety walkarounds, audits and risk assessments (appropriate training will be provided)

• Submit health and safety returns.

• Work with HMCTS Facilities Management Team to ensure the scope of minor work and projects are accurate, aiming to minimise the operational impact.

• When required, undertake Security related tasks, (inc. conducting Panic Alarm checks and booking of Ad-Hoc Security, where required and approved by FM).

• Being mindful of Sustainability related targets and how your site can assist.

Lead criterion at application stage

Statement of Suitability. An initial sift based on the statement of suitability may be held if a large number of applications are received.

Your development

Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire your teams, and drive performance across the organisation.

If you are interested in developing your career in a role with real purpose, apply today.