Insurance Officer

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire, and surrounding areas. We also recruit for Social Care and Public Sector roles.

We are currently recruiting for an Insurance Officer for our client based in Walthamstow.

The successful candidate will have strong experience in Employers’ Liability (EL) and Public Liability (PL) claims, with proven experience of making liability decisions, investigating claims, negotiating settlements and processing high volumes of claims.

You will be expected to process approximately 20–25 claims per day, ensuring claims are progressed efficiently, accurately and in accordance with relevant policies, procedures and legal requirements.

Experience of working within local government or a local authority environment is desirable.

Responsibilities for Insurance Officer

• Set up, assess and submit routine insurance claims made by and/or against the Council to external insurers.

• Process a high volume of routine claims across the Council’s insurance portfolio, including Public Liability and Employers’ Liability claims.

• Make appropriate liability decisions based on available evidence, policy terms, legislation and relevant case law.

• Investigate claims and assess evidence to determine liability and appropriate outcomes.

• Negotiate and settle property and liability claims within the Council’s delegated authority and claims-handling arrangements.

• Support the clearance of a significant historic claims backlog, ensuring claims are progressed and resolved within agreed timescales.

• Liaise effectively with insurers, solicitors, loss adjusters, claimants and internal Council departments.

• Request, review and assess relevant evidence, including statements, photographs, reports, records and other supporting documentation.

• Deal with general correspondence, telephone enquiries, emails and personal callers relating to areas of responsibility.

• Assist with the investigation and management of claims that fall within the Council’s internal resources and those exceeding policy excess levels.

• Prepare reports, returns, claim documentation and supporting evidence for insurers, solicitors and courts where required.

• Maintain accurate and up-to-date claims records and ensure relevant systems are updated promptly.

• Ensure all claims activity complies with relevant legal, regulatory, insurance and Council policies and procedures.

• Contribute to the effective operation and continuous improvement of the Insurance and Risk Team.