Team Secretary | Pennine Care NHS Foundation Trust

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

An exciting opportunity has arisen to be the Team Secretary in our national award winning emotional health and wellbeing service, #Thrive based in Rochdale. #Thrive is a service for young people aged up to 19. We have a fantastic reputation for providing innovative support to young people in the area. The service is provided by Pennine Care in conjunction with Your Trust and is co-located with our Young Peoples Mental Health Support Team and Parent Infant Mental Health Service. If you enjoy working as part of a busy team and share our vision to provide excellent quality care at the an early intervention level then consider applying to join us. We also benefit from being close to a number of shops and have free parking.

The post holder will be responsible for contributing to the provisions of an efficient

and effective service with excellent standards of customer care and referral

processes within the Service.

• Provide administrative support to the service.
• Ensure the provision of support to the administrative lead and the wider

management team which includes processing of referrals, support for the daily

duty manager (as directed), typing appointment and clinical letters, assessments,

care plans, reports and non-clinical correspondence.

• Log all new referrals onto Paris, allocating these to caseloads when authorised.
• Input all new patient demographic data onto the Paris system.
• Maintaining patient health records, ensuring that patient information is up to date

and the records are kept in good order, with replacement records generated

when the condition requires.

• Pull regular reports from Paris of pending referrals and ensuring resolutions in a

timely manner, also ensuring the systems are accurate and up to date.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel
• Provide administrative support to the service.
• Ensure the provision of support to the administrative lead and the wider

management team which includes processing of referrals, support for the daily

duty manager (as directed), typing appointment and clinical letters, assessments,

care plans, reports and non-clinical correspondence.

• Log all new referrals onto Paris, allocating these to caseloads when authorised.
• Input all new patient demographic data onto the Paris system.
• Maintaining patient health records, ensuring that patient information is up to date

and the records are kept in good order, with replacement records generated

when the condition requires.

• Pull regular reports from Paris of pending referrals and ensuring resolutions in a

timely manner, also ensuring the systems are accurate and up to date.

• Provide support for the management of the referral system in the service on a

day-to day basis.

• Create and achieve a balance in the workload by prioritising and delegating work

as necessary and monitoring the situation on a daily basis.

• Maintain information systems including Paris in accordance with directives from

the Operational Co-ordinator.

• To support the booking system, ensuring all appointments and client information

is recorded on Paris. To report any potential problems to the Operational Coordinator. To become involved in service systems process for booking new

patient appointments when required.

• Provide weekly statistical data for analysis including monitoring waiting times and

taking necessary action to address and alleviate potential problems.

• Dealing with telephone queries from sometimes distressed service users with

minimum supervision verifying that all patient data is correct and any

amendments made.

• Filing any relevant documentation in patient records.

AFC 15/06/17 JME-146-17 Team Secretary Band 3

• Ensuring that an efficient and courteous service is offered to all service users and

that confidentiality is strictly maintained.

• Be aware of all policies and procedures in relation to health records.
• Attendance at relevant meetings as directed by the Operational Coordinator to

take notes / minutes, type up minutes of the meeting and feedback accordingly.

• Any other duties commensurate with the post as instructed by the Operational

Coordinator

• The post holder will be expected to be able to take on the above duties in

addition to their current job, but it may be necessary to adjust workloads

accordingly and delegate some tasks as appropriate.

• To work flexibly including availability to work evenings and weekends.

This advert closes on Thursday 5 Nov 2026