Insurance Claims Handler

Claims Handler - Settlements

Newcastle upon Tyne | Excellent Benefits | Hybrid Working After 6 Months

Ready to take the next step in your career? Turn your customer service, insurance or financial services experience into an exciting opportunity with real career potential.

We're looking for motivated, customer-focused individuals to join a busy and supportive Settlements team as a

Claims Handler

. If you have experience in insurance, claims, banking, financial services or a customer-facing role, this could be your opportunity to develop specialist skills, take ownership of customer cases and build a rewarding long-term career.

You don't necessarily need to have worked in claims before. If you're confident communicating with customers, enjoy solving problems and have a keen eye for detail, we'd love to hear from you.

The Opportunity

As a Claims Handler, you'll manage insurance claims through to resolution, helping customers navigate the claims process and ensuring outcomes are fair, accurate and delivered efficiently.

You'll investigate information, assess supporting documentation, communicate with customers and third parties, and make informed decisions in line with established procedures and regulatory requirements.

This is a fantastic opportunity to develop your knowledge of claims and settlements, with comprehensive training, ongoing support and opportunities to progress.

What You'll Be Doing

-

Managing claims from start to finish

• taking ownership of a portfolio of cases and ensuring each progresses smoothly towards resolution.

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Investigating and assessing claims

• reviewing information and supporting documentation to determine appropriate outcomes.

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Supporting customers

• keeping customers informed, answering questions and providing a professional, reassuring service throughout the process.

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Working with others

• liaising with third parties, suppliers and internal stakeholders to move cases forward efficiently.

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Negotiating settlements

• helping achieve fair and accurate outcomes while working within relevant guidelines.

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Maintaining accurate records

• updating systems and documenting decisions, conversations and actions.

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Managing risk and compliance

• recognising potential fraud indicators, identifying issues that need escalation and following regulatory procedures.

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Delivering results

• balancing customer satisfaction, quality, accuracy and productivity targets.

About You

We're interested in people with the right attitude, transferable skills and enthusiasm to learn.

You could be a great fit if you have experience in any of the following

-

Insurance, including claims, policy administration, renewals or customer support.

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Claims handling, settlements, complaints, investigations or case management.

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Banking, financial services or another regulated environment.

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Customer service roles where you've handled complex queries, resolved problems or dealt with sensitive information.

You'll also bring

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Excellent communication and customer service skills.

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Strong attention to detail and the ability to make considered decisions.

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Confidence managing multiple cases, deadlines and competing priorities.

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A practical, solutions-focused approach to resolving queries.

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Good IT skills and confidence maintaining accurate records.

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A professional approach to confidentiality, compliance and following procedures.

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A willingness to learn, develop and take ownership of your work.

Previous claims experience is advantageous, but transferable experience from financial services and customer-focused roles will also be considered.

What's in It for You?

This opportunity comes with an excellent benefits package designed to reward your contribution, support your wellbeing and help you plan for the future.

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Generous pension scheme

• up to 7.5% employer contribution, depending on your own contributions.

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Annual performance-related bonus

• the opportunity to be rewarded for your performance.

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7.2 weeks' annual leave

• enjoy generous time off, with the option to purchase additional holiday.

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Exclusive colleague discounts

• enjoy 10-15% off with a Colleague Clubcard, plus a second card to share with someone else.

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Virtual GP service

• access virtual GP appointments for you and your family.

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Enhanced parental leave

• additional support for you and your family.

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Save and buy as you earn

• access employee saving and share-purchase opportunities, subject to eligibility.

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Learning and development

• benefit from ongoing training and opportunities to build your skills and progress your career.

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A supportive working environment

• join a team where you'll receive guidance, develop your expertise and have opportunities to grow.

Hybrid Working - More Flexibility After 6 Months

You'll initially spend time working on-site in Newcastle, giving you the opportunity to learn the role, build relationships and receive the support you need to succeed.

After approximately six months, the role moves to a predominantly home-based arrangement

, with attendance at the Newcastle office typically required just

one or two days per month

, subject to completing the relevant training and meeting the requirements for hybrid working.

It's an excellent opportunity to establish yourself in a specialist role while gaining greater flexibility over your working life.

Why Apply?

Whether you're already working in insurance claims or looking to move from banking, financial services or customer service, this role offers the chance to develop a valuable new skill set within a structured, supportive environment.

You'll gain experience in claims assessment and settlements, strengthen your decision-making and problem-solving skills, and have access to ongoing learning and potential career progression.

Interested in taking the next step?

If you're customer-focused, detail-oriented and ready to build your career in claims, we'd love to hear from you. Apply today to find out more.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.