Service Designer, SEO, 12 Month FTC, Liverpool/Newport

As a member of the Digital, Data and Technology function the post-holder will work closely with colleagues across the Commission in a multidisciplinary team and be responsible for the design of the end-to-end journey of a service. This helps a user complete their goal and the Charity Commission to deliver on its responsibilities. In this role, your work will involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by the Charity Commission.

A service designer is a confident and competent designer who can develop designs based on evidence of user needs and organisational outcomes.

You will

• Be trusted to make good decisions
• Recognise when to ask for further guidance and support
• Contribute to the development of design concepts
• Interpret evidence-based research and incorporate this into your work

Key Responsibilities

Design communication

• Clearly explain problems and design ideas to others
• Clearly explain design decisions to others using appropriate tools and methods

Designing for everyone

• Work with others to design and deliver inclusive, accessible and environmentally sustainable content or services that meet the needs of all users
• Ensure a design meets appropriate standards, for example accessibility regulations, with support

Designing strategically

• Align your design work to both the goals and vision of your team and the strategic objectives of your organisation
• Identify potential risks and use design to mitigate them
• Identify opportunities and use design to take advantage of them
• Contribute to the development of design patterns and components

Designing together

• Effectively plan and run a design session with your team, users or internal and external stakeholders
• Identify and engage the right people throughout the design process
• Give and receive constructive design feedback

Evidence-based design

• Analyse, synthesise and clearly explain evidence relevant to users or a service, for example, web analytics data
• Work with researchers or analysts to use evidence to inform, develop and test a design idea

Iterative design

• Apply iterative design principles and agile methodologies to your work
• Iterate and improve a design based on successive rounds of research
• Prototype your ideas at different fidelities to explore and test designs
• Use a range of design tools and techniques
• Use and iterate design patterns and components

Leading design

• Lead and coordinate design work in your team, with support
• Communicate the value of user-centred design to your team
• Support other designers
• Work with digital and data leaders in your organisation, when needed

Problem solving

• Draw together and present reasoned solutions based on a wide range of complex evidence and data - able to act or decide even when details are not clear.
• Recognise patterns and trends from a wide range of evidence / data and draw key conclusions, outlining benefits, risks and design opportunities.
• Identify the main issues in complex problems; clarify understanding or expectations to discover opportunities to create value to users and the business.
• Influence internal and external stakeholders and senior leaders through your analysis and make use of qualitative and quantitative evidence to inform design decisions.

Decision-making

• Present findings and related design / business recommendations to key decision makers.
• Work within clear criteria and timescales laid down by colleagues.
• Plot timelines and manage your workload to suit your own capacity and the project/business need.
• Make day to day operational decisions relating to the co-ordination of user research activity within the Commission.