Clinical Administrator - North Yorkshire Horizons

KEY RESPONSIBILITIES1. Communication and Relationships Act as the first point of contact within the service for actions and discussions around prescriptions and controlled drug stationary. Understand the need for adhering to confidentiality and professional boundaries at all times.2. Analytical Data and Information Develop communication process for partnership organisations and key stakeholders within the NYH area and any area Service users are transferred to or from. To be analytical in their work to be able to identify errors, analyse processes internal and to ensure interface with community pharmacies, GPs are maintained at a high level. Develop robust auditable systems that meet CQC standards and maintain IG protocols. To attend meetings and take minutes when required. Understand and appreciate performance indicators (KPI) within the agencies and assist with the collection and presenting of data, which provides evidence that performance indicators have been met. Interpret data shared from Humankind quality team around Spectrum KPIs, and enable clinical staff to be compliant by maximising quality data imputing into S1. Manage that imputing and with discussions with clinical lead amend missing dat or template on S1 to provide most accurate data possible. 3. Planning and Organisational Work Be able to provide and receive complex information to be able to lead and co-ordinate the administration of prescription generation and changes to scripts in line with clinical reviews with support from the clinical team. Ability to manage own workload prioritising need against day to day work tasks, be able to respond to queries in a timely and agile manner. Manage the clinical team rotas and booking systems, offering administrative support to clinicians as required. To assist the team in the coordination and development of events and specific projects.4. Patient/Client Care To identify, facilitate and organise the use of satellite sites for service provision with North Yorkshire. Establish and maintain effective working relationships with colleagues and external agencies. Manage Batch prescribing and the administration to support that process or postage trail. Maintaining accurate and timely S1 records Understand and be able to work to a quality assurance system. To be responsible for good housekeeping, ensuring that equipment, stock levels and general stationary supplies are maintained at an adequate level. Work flexibly across operational sites as required, both in terms of work base and working hours as necessary. Some evening and weekend work may be necessary and to travel between various spectrum and humankind sites. Have access to own vehicle and be willing to utilise that vehicle for work. Provide guidance and advice to patients around prescription or appointment queries, including being able to manage de-escalation process for patient if they are exhibiting signs of stress.