Receptionist

PURPOSE OF POST

To provide a point of contact for patients and act as a focal point of communication between patients, doctors, the Primary Health Care Team and the administration staff.

Responsible To

Practice Manager Major Duties and Responsibilities of the Post Reception Duties Management of EMIS Appointment Systems Management of Medical Records Operation of Telephone System Start and End of Day Procedures Specialist tasks once proficient at the basic level e.g. 1) Preparation of specialist reports including tracking payment and dispatch or reports by Recorded delivery 2) Implementing the Childhood Immunisation recall system. 3) Receiving and dispatching medical records as patients join, leave or die, this includes use of the GP2GP electronic system 4) Carrying out medical audit under GPs direction 5) Assembling and dispatching FP10s and associated Annexes to the Prescriptions Pricing Authority. 7) Recall of patients in chronic Disease management 8) Recording of cytology results and administrative duties within this area 9) Co-ordination of vasectomy clinics and all administrative duties associated with this Any other delegated duties considered appropriate to the post

Special Requirements of the Post

An understanding, acceptance and adherence to the need for strict confidentiality as failure to do so will result in dismissal An ability to use own judgment, resourcefulness, common sense to respond to patients non clinical inquiries and requests Excellent communication skills Accuracy in transcribing information Ability to work without supervision and determine own workload priorities Keyboard skills and computer literacy skills desirable Ability to work well within a team and under pressure Ability to be flexible within the working week if needed, and to be prepared to work some early mornings/evenings and weekends as and when required