HLH/2605/29 Relief Caretaker/Steward

KEY DUTIES AND RESPONSIBILITIES INCLUDE

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.

• Responsible for the cleaning of Culloden Library and Centre and ensuring high cleanliness standards are kept within the building whilst on duty.

• Undertake Health and Safety checks and responsibilities as delegated by the Network Librarian/RPO and maintain appropriate records in electronic format.

• Assist in the practical delivery of the Library and Centre programme, by checking the bookings for the day, preparing rooms for lets and clearing rooms upon completion of lets.

• Carry out minor maintenance and repairs in the building and ensure efficient and safe operation of all areas within the building.

• Key holder responsibility for the opening and locking of the building and general security of the premises, including occasional out of hours call outs and fire and intruder alarm operation.

• Assist with reception, customer service, cash control and bookings whilst on duty.

• Ensure safe and acceptable user behaviour whilst on duty and occasional late night functions as and when required.

• Provide a high standard of customer care, particularly in relation to communication, service delivery and confidentiality.

• Attend training as required.

• Bring to the attention of the Network Librarian any improvements that may increase the effectiveness and efficiency of the Centre.

• Work closely with all customers and members of staff from the HLH Libraries, Youth Work, Music Tuition, Leisure and Awards teams.

• Pursue continuous professional development and contribute to the continuous improvement of High Life Highland as a whole.

• Attend and undertake any training online or in person.

• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.

• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the team.

• Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.

Location

Culloden, Inverness