Team Administrator

Responsible for booking future appointments where necessary and highlighting any problems e.g.passing on information regarding changes to appointments and DNAs and any specific questions raised by patients etc. Responsible for ordering stationery, medical supplies for the team and liaising with the relevant suppliers. Post-holder will be required to interact with different stakeholders, liaise with patients daily, schedule appointments and organise changes to appointments. As the first point of contact to the team, post-holder must have experience and ability to relate to patients in a calm manner when they contact the team via telephone and recognise when to escalate queries for appropriate response. Daily use of computer for inputting data and typing of documents. Duties will require period of concentration in terms of active listening and identifying and solving problems on regular basis. Frequent interruptions during work such as, phone calls and responding to queries from colleagues. This is at times an extremely challenging and busy team where the post-holder will be required to be both flexible and adaptable and able to work under pressure occasional. Some of the work that the post-holder may have to deal with could be of a private and confidential nature and therefore discretion is an essential skill that is required.