Patient Outcome Data (POD) Advocate/MyCare Helpdesk Agent

The post holder will work across the Trust's MyCare Helpdesk, Patient Reported Outcome Measures (PROMs) programme and EpicCare Link service, providing support to patients, carers, clinicians and external healthcare professionals.

Key responsibilities include

Supporting patients with MyCare account activation, access issues, proxy access requests and general portal enquiries. Promoting patient engagement with MyCare and supporting digital inclusion across the Trust. Assisting with the administration, monitoring and promotion of PROMs questionnaires to support the collection of patient outcome data. Processing and managing EpicCare Link account requests and access queries in line with Trust policies and information governance requirements. Responding to telephone, email and face-to-face enquiries in a professional and patient-centred manner. Maintaining accurate records and undertaking administrative tasks to support service delivery. Working collaboratively with clinical, administrative and digital teams to support service improvement and the Trust's digital transformation agenda. Please refer to the Job Description and Person Specification for the full details of the role, responsibilities and requirements.