IT Operations Engineer

Working as part of a team to serve as first point of contact for HH stakeholders, e.g. clinical staff, administrative staff and executives, through differing mediums e.g. phone, face-to-face, email Taking ownership of issues reported to the Service Desk and seeing problems through to resolution within agreed time limits Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the IT Leads Undertaking small sized IT projects as delegated by the IT Leads Supporting, maintaining and configuration of a mixed endpoint environment e.g. Windows, IOS, Printers/MFDs, Phones Deployment of authorised software Supporting Microsoft Windows OS and Office products Supporting other 3rd party vendors software products User administration across multiple platforms e.g. Active Directory, Office 365, DXC iPM, Compucare Completing internal user moves of IT equipment Ensuring asset logs for equipment and users are maintained Ensuring licensing for all software purchased is recorded and maintained Document & share technical knowledge for both IT staff and end users Take part in on call rota system Work with 3rd party managed service providers e.g. LAN and WAN and software vendors Take the initiative to develop innovative solutions to improve the overall effectiveness of the HH business through digital opportunity