GP Receptionist

All general duties and responsibilities associated with a

GP Receptionist

Answer the phones and book appointments, sometimes during very busy periods, while managing patient expectations. Staff the reception desk, booking patients in and dealing with enquiries. General administrative tasks to support patient care. The use of SystmOne to manage patient records. Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and understanding. Recognise the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating. Prioritise, organise and manage own workload in a manner that maintains and promotes quality. Work as an effective and responsible team member to support each other and continually improve the service. Support the equality and diversity of patients, carers and colleagues by recognising the importance of peoples rights and interpreting them in a way that is consistent with policy, procedures and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues by behaving in a manner which is welcoming, non-judgmental and respects their circumstances, feelings priorities and rights. Work with your line manager to undertake continual personal and professional development, access regular supervision and take an active part in reviewing and developing the roles and responsibilities of the post. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. Duties may vary from time to time, without changing the general character of the post or the level of responsibility.