Customer Support Administrator

Your new company

A property company based in Warrington are looking to recruit on a temporary basis till Feb 27. This role is office based 5 days a week. A key focus of this role will be reviewing contractor records and assisting with system housekeeping activities ahead of a planned system merge. The successful candidate will have strong attention to detail and be confident working with large volumes of data to ensure records are accurate, consistent and up to date.

Your new role

• To deal with customer service matters received by email or phone, address customer issues promptly and in line with SLAs to ensure a positive customer journey.
• Issue instructions to subcontractors and follow up to ensure prompt resolution.
• To follow up all outstanding remedial works and take appropriate action to ensure works are completed within set timescales.
• Reviewing contractor records, ensuring information is accurate and up to date
• Tidying and cleansing system data in preparation for an upcoming system merge
• Checking, updating and validating contractor information to support data migration activities

What you'll need to succeed

• Experience in social housing or property management
• Excellent customer service, with experience of handling queries with empathy to ensure a positive customer journey.
• Flexible to multitask and assist colleagues
• Strong PC literacy
• Experience of handling queries within company policies and to deadlines

What you'll get in return

Full-time hours, Monday to Friday 9am till 5pm, fully office-based

Supportive environment

On site parking

Competitive hourly rate

ASAP start till Feb 2027

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk