Outpatient Administrative Assistant (OAC)

The administration role will involve working across multiple systems [E.g. Email, E-Referrals, PAS, call reminders, mailing systems] to manage patient appointments in accordance with local procedures and national policies. The role will include participating on the telephone rota in receiving incoming telephone calls and managing reception desks in a patient facing role assisting patients and visitors with their enquires. Recording patient demographic and referral information accurately Being polite, professional and empathetic when speaking to patients on the telephone or face to face Using initiative to be able to problem solve and answer queries as they arise, using digital means of communication, telephone or face to face Please see the full job description for all duties involved