Contact Centre Advisor (NHS BSA)

Contact Centre Advisor (NHS BSA)

Location

Newcastle - MUST BE BASED WITHIN 40 MILES

Must be available on 2nd November for an in person assessment

Pay

£13.17 per hour

Temporary 6 month assignment with likelihood of extension

If you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public.

What do we offer?

Hybrid working - once your initial training is complete, you can work predominantly from home with the opportunity to be office based should you prefer, or if business need requires it. If you chose to work from home, you are expected to attend the office for meetings, team events, development sessions and 1 to 1 meetings where it is deemed necessary.

37.5 hour working weeks, in shifts across our 8am-6pm opening hours Mon-Fri, and 1 in 5 Saturdays on average 9am-3pm

No outbound calls, and our advisors are empowered to solve customer queries using our bank of support resources and constant connection to a team leader if advice is required

Supportive learning programme provided for all new starters

Main duties of the job

Answer customer enquiries using a variety of media methods promptly within performance agreements

Contribute to building team spirit and aiding others to succeed

Provide help and guidance to customers, tailoring conversations to their needs ensuring they are at the heart of everything you do.

Take an active part in coaching sessions and meetings with managers and your team, working collaboratively to identify improvements

Working on computer systems, accurately inputting, updating and amending information

Over time we would be looking for you to manage a diverse portfolio of workstreams.

You may have experience in customer service already or maybe a confident communicator, who is looking to start a new career. We would love you to apply if:

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You would be confident in taking customer telephone calls

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You have a natural talent for negotiation

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You can show empathy when dealing with some potentially challenging conversations

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You have a high attention to detail