Support Navigator

As a Brain Injury Support Navigator, you will act as a key point of contact for individuals affected by brain injury across Coventry & Warwickshire.

Working closely with hospitals, rehabilitation services, families and partner organisations, you will provide person-centred support, signposting and information to help people access appropriate services and resources.

The role combines hospital outreach, enquiry-line support, partnership working and community engagement, ensuring individuals and families receive timely support throughout their recovery journey.

Key Responsibilities

Hospital & Community Support

• Build relationships with hospitals, rehabilitation units and healthcare professionals across Coventry & Warwickshire.

• Conduct regular visits to hospital and rehabilitation settings to promote Headway services.

• Meet with brain-injured individuals and their families to provide information, reassurance and practical guidance.

• Facilitate informal support meetings with patients and relatives during hospital stays.

• Assist with referrals into Headway services and external support organisations.

• Support families to access funding opportunities, legal support and community resources where appropriate.

Information, Advice & Guidance

• Manage enquiries received by telephone and email.

• Carry out initial assessments to identify individual needs and appropriate support pathways.

• Provide information, emotional support and guidance to people affected by brain injury.

• Signpost individuals to relevant services, including health, social care, welfare, legal and community-based support.

Partnership & Relationship Building

• Develop strong working relationships with healthcare professionals, social care teams and partner organisations.

• Promote Headway's services through presentations, events, hospital displays and networking opportunities.

• Work collaboratively with legal professionals and other specialist organisations to support service users.

Administration & Reporting

• Maintain accurate records, case notes and monitoring information.

• Produce reports, case studies and outcome data.

• Monitor referrals, enquiries and service activity using spreadsheets and databases.

• Contribute content for newsletters, promotional materials and social media