Medical Receptionist

Welcome patients and visitors in a polite and professional manner. Answer incoming calls, manage appointment bookings, and respond to queries. Maintain patient confidentiality at all times. Handle incoming and outgoing post, emails, and administrative correspondence. Maintain and update patient records accurately using clinical systems (e.g., SystmOne) Triage and Care Navigation Use agreed protocols and clinical templates to gather key information from patients to determine the nature and urgency of their request. Signpost patients to the most appropriate clinician, service, or self-care option (e.g., GP, nurse, pharmacist, NHS 111) Escalate any concerns or red flag symptoms to the duty clinician or senior staff. Support appointment management to prioritise urgent care needs while ensuring access for routine issues. Maintain up-to-date knowledge of available services and referral pathways to support care navigation.