Receptionist

For further information on this role, please see the attached detailed Job Description and Person

Specification First Point of Contact

To provide a friendly and professional front-of-house reception service. Greet and welcome all patients and visitors, acting as the first point of contact and ensuring thateveryone is treated courteously and efficiently.

Facilities Helpdesk Duties

To serve as a central contact point for Facilities-related requests and queries. Log all incoming requests (in person, by phone, or via email) and use initiative to resolve routine issues. Exercise judgment to escalate more complex or urgent matters to the appropriate Facilities manager or service (e.g. Estates, Security) in a timely manner, ensuring no request is overlooked.

Team Support and Flexibility

To demonstrate flexibility in supporting the wider team. Provide reception cover at other sites or departments (such as the Wallace Wing Reception andSwitchboard) when required, adjusting to different working locations or shifts to maintain service continuity. Be willing to adjust working hours or take on additional relevant duties at short notice to cover for colleague absences (sickness or annual leave) or peak operational periods.

Policy and Governance Awareness

To take personal responsibility for remaining up to date with Trust policies, procedures, and relevant government initiatives.