DTU Administrator

Responsibilities

1. Administrative support (DTU)1. Use EPR to capture all patient activity on a daily basis within DTU; thisincludes being able to complete waiting lists, admissions/discharges, wardattenders and appointments.2. Use other software systems, such as ARIA, to ensure input of data on to EPRis correct.3. Have thorough knowledge of 18 weeks of referral to treatment in relation topatients and how this applies to patients being referred tooncology/haematology.4. Answer the telephone and take messages from patients, relatives, doctors,allied health care professionals, etc., and deal with any queries asappropriate.5. Receiving and storing Chemotherapy appropriately to ensure that wastageand further charges are not incurred6. Helping patients with application of parking permits and validating parking7. Using Microsoft Package daily8. Ensuring that electronic patient records are current and scanning in anynecessary paper documentation in advance of the patient's visit to DTU9. Helping the clinical team ensure DTU is a clean and safe environment2. Reception/Ward Clerk Role (DTU and Outpatients)Be responsible for greeting all new patients, relatives, and visitors and direct them tothe appropriate member of staff/area while demonstrating excellent communicationskills when dealing with patients, relatives, and members of the multidisciplinaryteam, utilising sensitivity, empathy, and the ability to manage conflict.Answer the telephone courteously and direct inquiries as appropriate.Liaise with other departments within the hospital to book any requestedinvestigations.Assist with any transport queries as required, checking the system for the weekahead, and updating clinical staff of any patients arriving on hospital transport withadditional requirements. Liaise daily with the ambulance team to coordinate thereturn trip when patients arrive and schedule this when the patient is ready to depart.Be responsible for updating EPR and ARIA.Assist with resolution for IT queries equipment or software (e.g. carts).As needed, offer coverage to staff the outpatient reception, working with the teamthere to ensure that all necessary tasks are carried out and finished on time.